Aged Care Reforms Explained
The new Aged Care Act and 'Support at Home' program began on 1 November 2025. Here’s a simple summary of what has changed.
The Bottom Line
The new Aged Care Act and the 'Support at Home' program are now in effect. Home Care Packages and CHSP have been replaced. The process for getting help still starts with a call to My Aged Care.
A New, Rights-Based Aged Care Act
The new Aged Care Act began on 1 November 2025. Its central feature is a new Statement of Rights to ensure older people have more choice and control in their own care.
A New 'Support at Home' Program
The new Support at Home program also began on 1 November 2025. It replaces previous programs like Home Care Packages (HCP) and the Commonwealth Home Support Programme (CHSP). The goal is to improve access to a wide range of tailored services, equipment, and home modifications to help people live independently at home for longer.
What This Means For You
- If you were on a Home Care Package: Your services have been transitioned to the new Support at Home program. Your provider should have contacted you about this.
- If you're just starting: You will apply for the new Support at Home program through My Aged Care. The process still begins with a call and an assessment.
See our guide on the Support at Home program to learn more.
Other Key Changes
- Strengthened Aged Care Quality Standards and a stronger regulator.
- A new independent Aged Care Complaints Commissioner.
- A simpler registration process for all providers.
✅ Where to Get Official Updates
The best place for the latest information is the Department of Health and Aged Care website.
This independent site summarises public information. Always confirm details with official sources.
Last updated: November 2025