🌿MyAgedCare.INFO

🚜 Roadmap for Rural or Low-Connectivity Users

Not everyone has fast internet or can use online forms. You can still start and manage the My Aged Care process entirely by phone or post. This guide explains how.

1. Starting the process by phone

You can contact the official My Aged Care team directly:
📞 1800 200 422
8 am – 8 pm Monday – Friday
10 am – 2 pm Saturday
Closed Sunday & public holidays
Tell them you live in a rural area or have limited internet. They can:
  • Register you for aged-care support
  • Record your details over the phone
  • Organise a home or phone assessment (RAS / ACAT)
  • Send letters by post instead of email
You don’t need to fill anything online first.

2. Paper copies and mail-out forms

Ask the call-centre to:
  • Post you printed information booklets and consent forms
  • Send your assessment outcome letter and provider lists by mail
  • Explain what to sign and return — they can note your verbal consent if needed
All official mail will come from the Australian Government – My Aged Care logo and address.

3. Using your GP or local clinic

If phone reception is poor, you can ask:
  • Your GP or nurse to submit a referral through their secure system
  • A local council, community nurse, or hospital social worker to call My Aged Care on your behalf
  • To meet at the clinic when the assessor phones, so the staff can help you talk through the questions
You stay in control — the GP just helps with paperwork.

4. When assessors visit

If an ACAT / RAS visit is arranged:
  • It can happen at your home, farm, or local clinic
  • You can have a family member, friend, or interpreter with you
  • Assessors use secure tablets and can complete forms offline
  • You will get a copy of your outcome by post or email
If roads are cut off or travel is unsafe, they can often switch to a phone assessment.

5. Staying organised without internet

Practical ideas that work offline:
  • Keep a small “care folder” – notes, Medicare card, medication list, GP contacts
  • Use our offline checklists at myagedcare.info/start – they save on your device even when not online
  • Write down the My Aged Care reference number given during your first call
  • Store a spare copy of all letters in one envelope

6. Getting updates

You can:
  • Call 1800 200 422 to ask about your place in the queue or approval status
  • Nominate a family member as your representative so they can phone for you
  • Ask for regular paper statements instead of online notifications

7. Extra help in rural areas

For additional non-medical support:

✅ Reliable official sources

This page summarises information from:

We are independent. We do not process applications or collect personal data. All official assessments and services are arranged only through the My Aged Care contact centre or your GP.

Last updated: November 2025

© myagedcare.info – Independent Australian Information Project

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